About Julian Wellings

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How to measure video audience retention using YouTube analytics

YouTube  has recently introduced a massive improvement to their video analytics. This brings some powerful benefits if your business has videos on YouTube.

You can now monitor how long people watched your videos for.

It’s all very well saying your video got 800 views but what if those viewers stopped watching part way through thus missing out on your key message?

Now you can play the video and view a graph showing exactly which proportion of the audience were watching at any given time. See the example below.

How to view your audience retention

  1. Go to www.youtube.com/analytics and logon to your account.
  2. Click “audience retention” on the left hand side bar.
  3. Then choose your video beneath where it says “content”.
  4. Choose your date range.
  5. Play the video and the red vertical bar will move.

Note: This will only work for videos with more than a few hundred views.

Three tips on how to use this to your advantage:

  1. Analyse where the drop off occurred. What specific content caused people to tune out?
  2. Was your video too long? Could you have got your key messages across in a shorter video?
  3. Use the results to work out what you could do differently next time you produce a video.

Here is an example of the audience retention measure. As you play the video in your YouTube account the vertical bar moves across.

youtube

How to avoid losing e-newsletter subscribers

There’s one sure fire way to lose subscribers.

Frustrated newsletter subscriberTo achieve this, do not enable them to amend their email address!

I’ve recently been streamlining some of my email addresses, and I receive several newsletters on an email address which I’m discontinuing.  Many of these newsletters had no link to enable me to change my details.

My only option was to unsubscribe and then look for the subscribe form on their website. In some cases, it was too much hassle so they lost me as a subscriber.

If you don’t make it easy for people to change their details many will just unsubscribe

My tips

1. Add a “change your email address” link in your newsletter. If you use an email service provider such as Mailchimp or Campaign Monitor this is very easy to do. If you’re not sure how to do this please ask me.

2. Make the link prominent and don’t hide it in the small print.

3. Be specific on what the link is for. For example: “We’d hate to lose touch! Changed your email address? Tell us here”.

How to get more subscribers for your email newsletter

SubscribersHere are my  top 10 tips to get more subscribers

1. On every contact with customers take the opportunity to ask for their email address.
Do ensure though that you explain what you will use it for.

2. Add a subscribe form to your website.
Place it on all the key landing pages. Right hand side of page and ‘above the fold’.

3. Sell the benefits of subscribing to your newsletter. What will subscriber receive and how often? Why will it benefit them?

4. Give something away for free in return for subscribing. For example a tips sheet, a white paper or a free MP3 download.

5. Add a link to your subscribe form in your email signature.

6. Promote your newsletter on blogs and forums.

7. Take hard copies of your newsletter to networking events and include details of how to sign up.

8. Archive your newsletter on your website along with details of how to sign up.

9. Include a forward to a friend link in your newsletters.

10. Include a subscribe link in every newsletter for people who have received a forwarded copy.

Above all take every opportunity to collect email addresses. If you take the above steps your list will grow organically over time. You’ll have a high quality list and will be communicating with people who have asked to hear from you.

 

Why I like this Mother’s Day email from Apple

I’ve always been a big fan of Apple’s email marketing and a Mother’s Day email I received today is no exception.

Let’s take a look at why it’s so good.

1. Firstly the from name and subject line.

The from name is blissfully clear. Simply “Apple”. Not “Apple Newsletter” or “Apple Europe”.

The subject line is succinct and evocative and uses the word “Mum” rather than the more generic “Mother’s Day”.

Apple subject line

2. Secondly the email itself.

 The images below are an extract from the full email. Not actual size.

Apple Mother's Day email

< The branding is subtle. No need for a massive masthead.

< Short and succinct headlline.

< Clear how to buy information.

 

< The design has plenty of white space making it much easier to read.

< The call to action”Buy iPad” is succinct. Far better than “Click here to visit our online store”.

 

 

Email marketing – why you should make it easy to unsubscribe

But why? Surely you want to prevent people from unsubscribing?

No. We say make it easy to unsubscribe. Here’s why.

Making it easy to unsubscribe…

1. Cleans your list ensuring you’re not wasting money emailing people unnecessarily.

2. Ensures you’re only communicating with people who want to hear from you.

3. Means people are less likely to report as spam. Too many spam complaints will affect your sender reputation and you could even end up on a spam blacklist. Google, Hotmail and AOL have a “report spam” button which people will click if they can’t easily find the unsubscribe link.

4. Provides a much better user experience and leads to less frustration. Every subscriber interaction with your business should be as positive as possible.

Our top tips for easy unsubscribe

  1. Include an unsubscribe link in the header of your e-newsletter along with a permission reminder of why they are receiving it.
  2. Include a second unsubscribe link at the end of the e-newsletter. Make it part of the main body of the email, don’t hide it in the small print footer. And do make it legible.

Below are two recent examples of poor unsubscribe positioning.

In both cases the unsubscribe link is buried in the lengthy small print text at the foot of the newsletters and are very difficult to find.

Example 1: 

Unsubscribe example
Example 2

Unsubscribe example

How to appear authentic on web video

camera

If you’re a business owner talking on video you only get one chance to make an impression.

If you’ve put that video on your website it has potential to reach tens of thousands of viewers.

However even the most confident of people can become unnerved at the sight of a video camera. Unfortunately this can mean people come across as a bit ‘wooden’ or even lack authenticity.

Instead of the business owner talking to camera try this.

Film the subject in two way interview style rather than direct to camera. This will ensure the speaker comes across much more naturally and authentically. Interview style is where the subject is looking slightly to one side as if talking to an interviewer.

Treat it as a conversation and ask them some questions. Pause between questions if it helps to calm them, and if they stumble over their words give them time and space to re-do it.

Then edit out the questions and splice the answers together to make a really tight, watchable piece.

Three additional tips:

1. If you’re self-shooting, that is without a presenter/reporter, make sure you position yourself behind the camera so the interviewee has someone to look at.

2. Make sure the eyeline is correct. There’s a useful tutorial on this on the BBC College of Journalism website.

3. Re-frame in between questions with a selection of tight and wide shots. This will avoid jump cuts when you edit our your questions. Another option to avoid jump cuts is to use cutaway shots to cover up the edit points.

Watch this example featuring Nicholas Granger of British Bespoke Auctions. As an auctioneer Nicholas is no stranger to public speaking, but by shooting it in interview style he comes across more naturally and is more animated. Also note how two cutaway shots are used to cover up edit points!

How to use YouTube annotations as a marketing tool

A YouTube annotation is a caption that is added after you’ve uploaded your video. It could be a promotional message or a link to another of your videos.

If used wisely and sparingly, annotations can work as a powerful marketing tool.

YouTube annotation exampleHere’s an example I set up for East Glos Club. They’ve had a promotional video on their site for some time and the club was holding an open day. >>

I simply added an annotation which appeared on the video at 00:12 seconds and again at 00:50.

It appears this quickly to ensure people see the message soon after video has started.

In this case the annotation is quite large but it was only going to be on the video for a month so we were not too bothered about this!

It is possible to make the annotations smaller to avoid the viewer becoming distracted. You can also link the annotation to another YouTube video. Below is a good example on the viral video “Charlie Bit my Finger”. They’re promoting a new video and also an iPhone app.

EDIT: If you want to get really creative, Suraj Sodha of Rapid Leverage Marketing has a great video tutorial on how to add an interactive “outro” video  to an existing YouTube video.

If you need some help on adding annotations to your YouTube videos do get in touch.

YouTube annotation

How to generate great content for your email newsletter


I often hear businesses say they want to launch an e-mail newsletter but cannot think of what to put in it.  With a bit of planning all businesses should find they have plenty to say! 

Here are some content ideas 

  1. NewsWrite educational, how-to tips and articles.
  2. Create a series about your product/service.
  3. Highlight products and services which clients may not be aware of.
  4. Include a client case study.
  5. Share company successes and awards.
  6. Interview an employee.
  7. Share some behind-the-scenes information about your company or product.
  8. Comment on industry trends and news. This will improve credibility.
A good idea is to create a content calendar in Excel or Word.  

This means you can map out your content for the coming months as you think of it. The newsletter then becomes less of a chore when the time comes to write your content.

It also enables you to effectively create follow up articles and avoid repeating what’s gone before.

A content calendar is perfect for any business which has an element of seasonality or deadlines. For example accountants and financial advisers or gardening related businesses.

A word of caution.

It’s easy to get immersed in your own world. So if you’re sharing good news about your business, do explain why it’s relevant to your readers. Apply the “so what?” test!

Don’t say: “We’ve just spent £100,000 moving to new offices”. (So what?).

Do say: “We’ve just moved to purpose built offices at XYZ address and taken on ten new staff. This includes a purpose built call centre meaning we can now respond to your service calls much more quickly”.

How to welcome e-newsletter subscribers effectively

The welcome message for new e-newsletter subscribers is something that is often overlooked.

It’s an important step towards creating a one-to-one relationship with new subscribers.

If you use an email service provider (Mailchimp, Constant contact etc) the welcome message can be fully automated. Do contact us for guidance.

WelcomeTips for effective subscriber welcome messages

1. Include your company name or brand in the subject line and in the ‘from’ section.
2. Thank people for signing up.
3. Confirm what they’ve signed up for.
4. Reiterate the benefits of subscribing and what they can expect along with the frequency of emails.
5. Remind them that they can unsubscribe at any time.
6. Reward them with an offer. For example a money off coupon or a free e-book.
7. Include links to key pages on your website and to Facebook and Twitter.
8. Include your contact details and sign off from a real person.